Contact Kitandcraft

Thank you for visiting Kitandcraft.

Contact Kitandcraft with questions about a product, payment, order, delivery, return, or refund.

Customer Service

Customer Service Emails:
service@kitandcraft.com

We respond as soon as reasonably possible on business days. For an urgent order matter, explain the issue in your message. We cannot guarantee an immediate reply.

What to Include

• Your order number, if applicable;

• The email address used at checkout;

• The product name or product page URL;

• A description of your question or issue; and

• Relevant photos or videos if an item arrived damaged, defective, incorrect, or incomplete.

Do not send passwords or full payment card details by email.

Before Returning an Item

Please contact us first so we can review your request and provide the return instructions and correct address. Do not use the registered business address or an address printed on the original parcel unless we specifically instruct you to do so.

Return eligibility, costs, and refund processing are explained in our Returns, Refunds and Cancellation Policy. Contacting us for instructions does not limit your mandatory consumer rights.

Who Operates Kitandcraft

Brand:
Kitandcraft

Website:
https://kitandcraft.com

Store Operator:
Xileifu Guangzhou E-commerce Co., Ltd.

Legal Entity:
Xileifu Guangzhou E-commerce Co., Ltd.

Unified Social Credit Code:
91440104MAKLXXF59J

Registered Address:
Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

Postal Code:
510000

Customer Service Emails:
service@kitandcraft.com

Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM

For return-related matters, please contact us before sending an item. The registered address above is not a product return address unless our customer service team specifically instructs you otherwise. We will provide the latest applicable return warehouse information. If the phone line is busy, please contact us by email or through the store backend.

Current Return Warehouse Address:

Attn: Returns Dept / RA-55093
Warehouse: Harbor Point Logistics Returns – Unit 12F
6182 Driftwood Ave
Norfolk, VA 23518-3329
United States

Kitandcraft is operated by Xileifu Guangzhou E-commerce Co., Ltd., which manages kitandcraft.com, order processing, customer service, and related e-commerce activities.