What does Kitandcraft sell?

Our range includes outdoor decor and DIY craft accessories, such as garden and patio decorations, ornaments, decorative figurines, seasonal pieces, and related home accessories. Check each product page for available colors, sizes, materials, and options.

Where do you ship?

We currently ship to the United States, Canada, and Mexico. Orders with delivery addresses outside these countries cannot be completed at checkout.

How much is shipping?

Standard shipping charges are:

• United States: US$7.00 for orders below US$50.00;

• Canada: US$8.00 for orders below US$50.00; and

• Mexico: US$12.00 for orders below US$50.00.

Orders of US$50.00 or more qualify for free standard shipping. The charge is displayed at checkout before payment. Cash on delivery is not available.

For orders delivered to Canada or Mexico, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may apply. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

How long does an order take?

Most in-stock orders take 2–7 business days to process. Processing is the time between receiving your order and handing it to the carrier. Business days exclude weekends and public holidays.

Estimated transit times after dispatch are:

• United States: 7–20 business days;

• Canada: 10–30 business days; and

• Mexico: 20–30 business days.

Total estimated delivery time (including processing):

• United States: 9–27 business days;

• Canada: 12–37 business days; and

• Mexico: 22–37 business days.

Additional preparation time for a DIY, personalized, or made-to-order product will be noted on its product page. Delivery estimates are not guarantees.

How can I track an order?

After dispatch, we will email the available tracking information. If your order is linked to a customer account, you may also check the Orders section. Tracking can take several business days to update; contact us if there is no update for an extended period.

Will everything arrive together?

Products from one order may arrive in separate parcels. You may receive more than one tracking number.

Can I change or cancel an order?

Contact us as soon as possible with your order number and the requested change. We cannot guarantee changes once processing, production, or shipping has started. This does not affect mandatory cancellation rights.

Can I return an item?

Eligible products may be returned within 30 days after delivery. Contact us before sending an item back. Our Returns, Refunds and Cancellation Policy explains conditions, exclusions, return shipping costs, and refunds.

Who pays return shipping?

For approved change-of-mind returns, customers pay return shipping unless we agree otherwise in writing. If a return is needed for a damaged, defective, incorrect, or materially misdescribed item, we bear reasonable authorized return shipping costs. Mandatory consumer rights remain unaffected.

What if an item is damaged, incorrect, or incomplete?

Send your order number, a description of the issue, and relevant photos or videos. After review, the solution may include replacement parts, a replacement item, a refund, or another remedy available under applicable law.

Can I return a personalized product?

Personalized, customized, and made-to-order products generally do not qualify for change-of-mind returns. This does not limit remedies for damage, defects, incorrect production, or material differences from the confirmed order.

When will I receive a refund?

After an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are normally issued to the original payment method within 5–10 business days after approval, subject to any shorter legal deadline. Your bank or payment provider may need additional time to post the funds.

What if I entered the wrong address?

Contact us immediately. We cannot guarantee an address change after processing or dispatch. Applicable redelivery or return costs caused by an incorrect customer-supplied address may be your responsibility where permitted by law.

How do I contact customer service?

Use either customer service email below. Include your order number and the email address used at checkout when asking about an existing order. Both addresses are customer service contacts.

Who Operates Kitandcraft

Brand:
Kitandcraft

Website:
https://kitandcraft.com

Store Operator:
Xileifu Guangzhou E-commerce Co., Ltd.

Legal Entity:
Xileifu Guangzhou E-commerce Co., Ltd.

Unified Social Credit Code:
91440104MAKLXXF59J

Registered Address:
Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

Postal Code:
510000

Customer Service Emails:
2430669641@qq.com
service@kitandcraft.com

Contact Phone:
+86 198-8089-7140

Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM

For return-related matters, please contact us before sending an item. The registered address above is not a product return address unless our customer service team specifically instructs you otherwise. We will provide the latest applicable return warehouse information. If the phone line is busy, please contact us by email or through the store backend.

Current Return Warehouse Address:

Attn: Returns Dept / RA-55093
Warehouse: Harbor Point Logistics Returns – Unit 12F
6182 Driftwood Ave
Norfolk, VA 23518-3329
United States

Kitandcraft is operated by Xileifu Guangzhou E-commerce Co., Ltd., which manages kitandcraft.com, order processing, customer service, and related e-commerce activities.