SHIPPING POLICY
Effective Date: August 19, 2026
Thank you for choosing Kitandcraft. This policy explains where we ship, shipping rates, order processing times, and transit times.
1. Where We Ship
Currently, Kitandcraft ships to:
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United States
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Canada
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Mexico
If your delivery address is outside these countries, you will not be able to complete your order at checkout. All orders are fulfilled from our warehouse in the United States.
2. Shipping Rates & Estimated Transit Times
| Destination | Transit Time (Business Days) | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|---|
| United States | 7–20 | Orders ≥ US$50 | US$7.00 (below US$50) |
| Canada | 10–30 | Orders ≥ US$50 | US$8.00 (below US$50) |
| Mexico | 20–30 | Orders ≥ US$50 | US$12.00 (below US$50) |
All fees are in USD and shown at checkout.
3. Processing Time
Processing time is the period between when you place your order and when we hand it over to the carrier.
Most in-stock orders are processed within 2–7 business days. Business days exclude weekends and public holidays.
Processing may take longer during peak seasons, public holidays, inventory changes, or for made-to-order items. We will notify you if an item is delayed or unavailable.
4. Total Estimated Delivery Times (Including Processing)
Total estimated delivery time = Processing time (2–7 business days) + Transit time.
Based on the above, approximate total delivery times are:
| Destination | Total Estimated Time (Including Processing) |
|---|---|
| United States | 9–27 business days |
| Canada | 12–37 business days |
| Mexico | 22–37 business days |
Delivery estimates are not guarantees. Delays may occur because of customs clearance, severe weather, public holidays, carrier disruptions, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.
5. Tracking & Customs
After dispatch, you will receive a shipping confirmation with tracking number(s). Tracking may take a few days to update.
For orders to Canada or Mexico, customs duties, import taxes, and brokerage fees are the customer’s responsibility unless stated otherwise at checkout. We cannot declare a lower value or mark orders as gifts.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery addresses. If you notice an error, contact us immediately. We cannot guarantee address changes after processing or dispatch.
Any additional shipping, return, or re-delivery costs caused by an incorrect or incomplete address will be borne by the customer (where permitted by law). If you request re-delivery to a corrected address, you will be responsible for the full re-delivery shipping costs.
7. Lost, Delayed, or Delivered Packages
If tracking shows no update for an extended period, or if a package marked “delivered” cannot be found, please:
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Check the delivery location and surrounding area;
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Ask household members or neighbours;
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Contact the carrier; and
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Contact us at service@kitandcraft.com with your order number if further help is needed.
We will initiate an investigation, which may require additional time and your cooperation.
8. Refused or Undeliverable Packages
If a package is refused, unclaimed, or undeliverable due to an incorrect address, failure to pay customs fees, failure to collect after multiple delivery attempts, or other customer-attributable reasons:
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Any return shipping, customs, and handling costs will be deducted from any eligible refund.
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If you request re-delivery to a corrected address, you will be responsible for the additional shipping costs.
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Refund eligibility will be assessed after the returned package is inspected.
9. Damaged, Missing, or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly. For full details on replacements, exchanges, refunds, and return shipping responsibilities, please refer to our Returns, Refunds and Cancellation Policy.
10. Who Operates Kitandcraft
If you have any questions about shipping or delivery, please include your order number and contact us using either customer service email below.
Brand:
Kitandcraft
Website:
https://kitandcraft.com
Store Operator:
Xileifu Guangzhou E-commerce Co., Ltd.
Legal Entity:
Xileifu Guangzhou E-commerce Co., Ltd.
Unified Social Credit Code:
91440104MAKLXXF59J
Registered Address:
Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China
Postal Code:
510000
Customer Service Emails:
service@kitandcraft.com
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
For return-related matters, please contact us before sending an item. The registered address above is not a product return address unless our customer service team specifically instructs you otherwise. We will provide the latest applicable return warehouse information. If the phone line is busy, please contact us by email or through the store backend.
Current Return Warehouse Address:
Attn: Returns Dept / RA-55093
Warehouse: Harbor Point Logistics Returns – Unit 12F
6182 Driftwood Ave
Norfolk, VA 23518-3329
United States
Thank you for visiting Kitandcraft. We hope you find something that brings warmth and beauty to your everyday spaces.
Kitandcraft is operated by Xileifu Guangzhou E-commerce Co., Ltd., which manages kitandcraft.com, order processing, customer service, and related e-commerce activities.