Welcome to Kitandcraft – where every gift is made by hand, with heart.

      Refund Policy

      Effective Date: August 19, 2026

      Company: Xileifu Guangzhou E-commerce Co., Ltd.
      Brand: Kitandcraft
      Website: https://kitandcraft.com

      This Refund Policy is provided by Xileifu Guangzhou E-commerce Co., Ltd., the legal entity operating the brand Kitandcraft and the website https://kitandcraft.com.

      Returns, cancellations, and exchanges are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved refunds are issued after an order cancellation, return, exchange, damaged or incorrect item issue, or refund request has been reviewed.

      1. Refund Eligibility

      After we receive and inspect your authorised return, we will notify you whether your refund has been approved.

      Approved refunds will cover the purchase price of the eligible returned item(s).

      Refunds may be available for eligible items that are damaged, defective, incorrect, incomplete, or otherwise covered by applicable law, subject to review.

      2. Refund Amount

      Approved refunds will cover the purchase price of the eligible returned item(s).

      For an approved change-of-mind return:

      • The eligible item’s purchase price will be refunded;

      • Original shipping fees are non-refundable unless required by law;

      • Return shipping is the customer’s responsibility; and

      • Any customs duties or import fees already paid cannot be refunded by us.

      When a refund results from our confirmed error, such as a wrong, damaged, defective, or incomplete item:

      • The affected item’s eligible purchase price will be refunded;

      • The applicable original shipping fee will be refunded where appropriate; and

      • Authorised return shipping costs will be covered or reimbursed.

      3. Original Shipping Fees

      Original shipping fees are refundable only if the return is due to our error, such as a wrong item or defective product, or where otherwise required by law.

      For change-of-mind returns, original shipping costs are non-refundable.

      4. Return Shipping Reimbursement

      For merchant-responsible returns involving damaged, defective, incorrect, or incomplete items, we will provide return instructions and cover authorised return shipping costs.

      If the return is due to a defective or incorrect item, we will also reimburse any return shipping costs you may have incurred if you did not use our prepaid label. We may request a valid shipping receipt or other proof of payment.

      For change-of-mind returns, you are responsible for return shipping costs.

      We recommend using a trackable shipping method for change-of-mind returns. We are not responsible for items lost or damaged in transit before they reach our authorised return address.

      Please do not send returns using cash-on-delivery or similar services.

      5. Taxes, Duties, and Third-Party Charges

      Customs duties, import taxes, or other non-refundable charges imposed by the destination country are not refundable, as these are paid to third parties.

      Any sales tax originally collected by us on the refunded item will be returned where required by applicable law.

      6. Refund Method

      Approved refunds will normally be issued to your original payment method.

      We generally do not issue refunds to a payment method different from the one used for the original purchase.

      7. Refund Processing Time

      Approved refunds will normally be issued to your original payment method within 5–10 business days after approval.

      Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

      8. Refunds for Damaged, Defective, Incorrect, or Incomplete Items

      We carefully check each piece before it leaves us, but occasionally products may be damaged or affected during delivery.

      If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with:

      • Your order number;

      • A clear description of the issue;

      • Photos or videos showing the item and the problem;

      • Photos of the shipping label and outer packaging where relevant; and

      • Confirmation of your delivery address.

      After reviewing your request, we will, at your choice, send a replacement, offer an exchange, or issue a refund for the affected item(s). If the problem is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or return shipping costs.

      Please do not discard the item or its packaging while your request is being reviewed unless our customer service team tells you otherwise.

      9. Late or Missing Refunds

      If an approved refund has not appeared after the expected time:

      1. Check your bank or payment account;

      2. Contact your card issuer, bank, or payment provider; and

      3. Contact our customer service team if you still need help.

      Please include your order number and any refund confirmation previously provided.

      10. Incorrect Addresses and Undeliverable Orders

      You are responsible for providing a complete and accurate delivery address.

      If an order is returned or cannot be delivered due to an incorrect address, failure to collect after multiple delivery attempts, refusal of delivery, or unpaid customs charges:

      • Applicable return shipping, customs, and handling fees will be deducted from any eligible refund;

      • If you request re-delivery to a corrected address, you will be responsible for the additional shipping costs; and

      • Refund eligibility will be assessed after the returned package is inspected.

      These provisions do not apply where the delivery problem was caused by an error on our part.

      11. Contact and Company Information

      If you have any questions about a refund, please contact us at:

      Customer Service Email:
      service@kitandcraft.com

      Customer Service Hours:
      Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

      For return-related matters, please contact us before sending an item. The registered address below is not a product return address unless our customer service team specifically instructs you otherwise. We will provide the latest applicable return warehouse information. If the phone line is busy, please contact us by email or through the store backend.

      Company Information

      Brand: Kitandcraft
      Website: https://kitandcraft.com
      Store Operator: Xileifu Guangzhou E-commerce Co., Ltd.
      Legal Entity: Xileifu Guangzhou E-commerce Co., Ltd.
      Unified Social Credit Code: 91440104MAKLXXF59J
      Registered Address: Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China
      Postal Code: 510000

      Current Return Warehouse Address:

      Attn: Returns Dept / RA-55093
      Warehouse: Harbor Point Logistics Returns – Unit 12F
      6182 Driftwood Ave
      Norfolk, VA 23518-3329
      United States

      Kitandcraft is operated by Xileifu Guangzhou E-commerce Co., Ltd., which manages kitandcraft.com, order processing, customer service, and related e-commerce activities.