Welcome to Kitandcraft – where every gift is made by hand, with heart.

      TERMS OF SERVICE

      Effective Date: August 19, 2026

      Welcome to Kitandcraft. These Terms of Service govern your access to and use of our website, products, and services.

      https://kitandcraft.com is operated under the brand Kitandcraft by Xileifu Guangzhou E-commerce Co., Ltd. By using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

      Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

      1. ABOUT THESE TERMS

      Throughout these Terms, “Kitandcraft,” “we,” “us,” and “our” refer to Xileifu Guangzhou E-commerce Co., Ltd.

      These Terms apply to all visits, purchases, and interactions on our website. Our Shipping Policy, Returns, Refunds and Cancellation Policy, Privacy Policy, and other applicable policies form part of these Terms.

      2. WHO CAN USE OUR WEBSITE

      You must be at least the age of majority in your country of residence, or use the website with the permission and supervision of a parent or legal guardian.

      You agree not to use our website for unlawful, fraudulent, abusive, or harmful purposes. You must not introduce viruses, malicious code, automated scraping tools, or other activities that could harm our website or other users.

      3. OUR PRODUCTS

      We offer outdoor decor, DIY craft accessories, and related home and lifestyle items.

      Some products may be handmade, prepared in small batches, personalised, or made to order, as stated on the applicable product page.

      Depending on the product and materials used, slight variations in colour, texture, finish, dimensions, or appearance may occur. Screen settings, lighting, photography, natural materials, handmade details, and reasonable production variations may affect the final appearance.

      These variations are not defects unless the product is materially different from the confirmed order or otherwise does not conform to applicable law.

      Please review the product description, dimensions, materials, available options, care instructions, and assembly information before placing an order.

      4. PRODUCT INFORMATION AND AVAILABILITY

      We make reasonable efforts to provide accurate product descriptions, images, prices, dimensions, materials, and availability information.

      Product availability, colours, designs, materials, dimensions, and options may change because of inventory, supplier availability, seasonal changes, or other business reasons.

      We may update, limit, suspend, or discontinue products where reasonably necessary.

      5. PRICES AND PAYMENT

      Unless otherwise stated, prices are displayed in United States dollars.

      Shipping fees, taxes, duties, and other applicable charges will be shown at checkout where available.

      You agree to provide complete and accurate billing, delivery, and contact information.

      Payments are processed through third-party payment providers. We generally do not store complete payment card numbers or security codes.

      6. ORDER ACCEPTANCE

      Submitting an order does not automatically mean that the order has been accepted.

      We may review, limit, or cancel an order for legitimate reasons, including:

      • Product unavailability;

      • Pricing, description, or availability errors;

      • Payment or authorisation problems;

      • Suspected fraud or unauthorised activity;

      • Delivery restrictions;

      • Unusually large or duplicate orders; or

      • Orders that appear to be intended for unauthorised resale.

      If we cancel an order after payment has been received, we will normally refund the amount paid to the original payment method.

      7. ORDER CHANGES AND CANCELLATIONS

      If you need to change or cancel an order, please contact our customer service team as soon as possible and include your order number.

      We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled after processing, production, or shipment has started.

      Please check all product selections, personalisation details, billing information, and delivery information carefully before submitting an order.

      8. SHIPPING AND DELIVERY

      We currently deliver to the United States, Canada, and Mexico. Shipping destinations, processing times, shipping fees, and estimated delivery times are described in our Shipping Policy and shown at checkout where applicable.

      Processing time and transit time are separate. Delivery estimates are not guarantees.

      Delays may occur because of customs clearance, severe weather, public holidays, carrier disruptions, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

      Orders containing multiple products may be shipped in separate packages.

      For orders delivered to Canada or Mexico, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may apply. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

      9. RETURNS, REFUNDS, AND PRODUCT ISSUES

      Our Returns, Refunds and Cancellation Policy explains the applicable return period, eligibility requirements, exclusions, return shipping responsibilities, and refund procedures.

      Eligible products may generally be returned within 30 days after delivery, subject to the applicable policy and mandatory consumer rights.

      Some personalised, customised, made-to-order, assembled, clearance, or final-sale products may have limited return eligibility where stated before purchase.

      If a product arrives damaged, defective, incorrect, incomplete, or materially different from the confirmed order, please contact our customer service team promptly with your order number and supporting photographs or videos.

      Do not send any product back without prior return authorisation and instructions.

      10. CUSTOMER ACCOUNTS

      If you create a customer account, you are responsible for keeping your login details confidential and for activity conducted through your account.

      You must notify us promptly if you suspect unauthorised access or activity.

      We may restrict or suspend an account where reasonably necessary to prevent fraud, security risks, misuse, or violations of these Terms.

      11. INTELLECTUAL PROPERTY

      Unless otherwise stated, the text, product descriptions, photographs, graphics, logos, designs, artwork, videos, software, page layouts, and other content on our website are owned by or licensed to us.

      You may access and use website content only for lawful, personal, and non-commercial shopping purposes.

      Without our prior written permission, you may not copy, reproduce, modify, republish, distribute, sell, commercially exploit, scrape, or create derivative works from our website content.

      You must not remove or obscure copyright notices, trademarks, watermarks, or other proprietary notices.

      12. CUSTOMER FEEDBACK AND SUBMISSIONS

      If you submit reviews, photographs, videos, suggestions, or other content, you confirm that you have the right to provide that content and that it is accurate, lawful, and non-infringing.

      By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and adapt that content as reasonably necessary to operate, improve, and promote Kitandcraft.

      You retain ownership of your original content unless otherwise agreed in writing.

      13. THIRD-PARTY SERVICES AND LINKS

      Our website may use or link to third-party services, including payment providers, shipping carriers, analytics providers, and technology providers.

      Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party services except where liability cannot be excluded under applicable law.

      14. PRIVACY

      Our Privacy Policy explains how we collect, use, store, and protect personal information.

      By using our website, you acknowledge that personal information may be processed by service providers as described in our Privacy Policy and as permitted by applicable law.

      15. WEBSITE ERRORS AND CHANGES

      Our website may occasionally contain typographical errors, inaccurate information, pricing errors, or temporary technical problems.

      We reserve the right to correct errors and update product information, prices, availability, promotions, and website content.

      If an error materially affects an order, we may contact you and provide available options, including cancellation and refund where appropriate.

      We may modify, suspend, or discontinue part of the website where reasonably necessary.

      16. DISCLAIMERS AND LIMITATION OF LIABILITY

      To the fullest extent permitted by law, our website and services are provided on an “as available” basis.

      We do not guarantee that the website will always be uninterrupted, secure, or error-free.

      To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or unforeseeable losses arising from your use of the website or products.

      Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

      17. TERMINATION

      You may stop using our website at any time.

      We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, suspected fraud, unlawful activity, security risks, or misuse of the website.

      Provisions that are intended to survive termination will continue to apply.

      18. SEVERABILITY AND ENTIRE AGREEMENT

      If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

      These Terms, together with the policies referenced in them, constitute the entire agreement between you and us concerning your use of the website and services.

      19. GOVERNING LAW AND VENUE

      These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law rules. This choice of law is non-exclusive and does not limit any mandatory consumer protection available under the laws of your country, province, or territory of residence.

      To the extent permitted by applicable law, the state and federal courts located in California, United States may have non-exclusive jurisdiction over disputes arising out of or in connection with these Terms or the website.

      Nothing in these Terms prevents a consumer residing in Canada or Mexico from:

      • (a) relying on mandatory consumer protections under the laws of their province, territory, or country; or

      • (b) bringing a claim before a competent court available to them under those laws, including the courts of their own province, territory, or country.

      20. CHANGES TO THESE TERMS

      We may update these Terms from time to time to reflect changes in our business, services, or legal obligations.

      The revised version will be posted on this page. Changes will apply prospectively unless otherwise required by law.

      21. WHO OPERATES KITANDCRAFT

      Brand:
      Kitandcraft

      Website:
      https://kitandcraft.com

      Store Operator:
      Xileifu Guangzhou E-commerce Co., Ltd.

      Legal Entity:
      Xileifu Guangzhou E-commerce Co., Ltd.

      Unified Social Credit Code:
      91440104MAKLXXF59J

      Registered Address:
      Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

      Postal Code:
      510000

      Customer Service Emails:
      service@kitandcraft.com

      Customer Service Hours:
      Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM

      For return-related matters, please contact us before sending an item. The registered address above is not a product return address unless our customer service team specifically instructs you otherwise. We will provide the latest applicable return warehouse information. If the phone line is busy, please contact us by email or through the store backend.

      Current Return Warehouse Address:

      Attn: Returns Dept / RA-55093
      Warehouse: Harbor Point Logistics Returns – Unit 12F
      6182 Driftwood Ave
      Norfolk, VA 23518-3329
      United States

      Thank you for visiting Kitandcraft. We hope you find something that brings warmth and beauty to your everyday spaces.

      Kitandcraft is operated by Xileifu Guangzhou E-commerce Co., Ltd., which manages kitandcraft.com, order processing, customer service, and related e-commerce activities.