PRIVACY POLICY

Effective Date: August 19, 2026

This Privacy Policy explains how Xileifu Guangzhou E-commerce Co., Ltd., operating Kitandcraft at https://kitandcraft.com, collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or use our services.

Information We Collect

Depending on how you interact with our website and services, we may collect:

Contact information, such as your name, email address, telephone number, billing address, and delivery address.
Order information, such as products purchased, selected options, order value, delivery method, and order history.
Payment-related information processed by payment service providers.
Account information, login details, and saved preferences if you create an account.
Communications, support requests, reviews, photographs, videos, and other information you provide.
Device and technical information, such as IP address, browser and device type, operating system, language, and approximate location.
Website activity, such as pages and products viewed, links selected, referring pages, and interactions with advertisements.
Cookie identifiers, advertising identifiers, and similar information collected through cookies and related technologies.

Payment card details may be collected and processed directly by payment service providers. Kitandcraft may not receive or retain complete payment card numbers.

How We Use Information

We may use personal information to:

Process, fulfill, and deliver orders.
Confirm payments and prevent unauthorized transactions.
Provide order updates and tracking information.
Respond to product, delivery, return, refund, and other support requests.
Operate, maintain, secure, and improve the website.
Personalize content and product recommendations.
Measure website and advertising performance.
Detect fraud, security threats, misuse, and technical problems.
Comply with legal, accounting, tax, and regulatory obligations.
Send marketing communications where permitted, subject to your applicable choices.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to keep the website functioning, remember preferences and shopping-cart selections, understand website use, measure performance, prevent fraud, and provide or measure personalized advertising where permitted.

You can manage cookies through your browser controls where supported. Disabling cookies may affect website functionality. Browser cookie controls may not manage every form of tracking or advertising technology. Contact us using either customer service email below with questions about the technologies used on our website or your applicable privacy choices.

Advertising and Analytics

We may work with advertising, analytics, attribution, and measurement providers to advertise products, measure campaign performance, prevent fraud, and improve marketing.

Where these services are used, providers may collect or receive information such as IP address, device and advertising identifiers, browser information, approximate location, website activity, advertisement interactions, and purchase or conversion events.

This information may be used to deliver, personalize, measure, attribute, secure, and improve advertising services, subject to applicable law and your applicable choices. The collection and use of information by third-party providers may also be governed by their own privacy policies.

How We Disclose Information

We may disclose personal information to:

Website hosting, ecommerce, and technology providers.
Payment processors and fraud-prevention providers.
Warehouses, suppliers, fulfillment partners, and shipping carriers.
Customer support and communication providers.
Analytics, advertising, attribution, and marketing providers.
Professional advisers, including accountants, auditors, insurers, and legal advisers.
Government authorities or other parties when disclosure is legally required.
A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, or transfer of business assets.

Depending on applicable law, certain advertising-related disclosures may be considered a sale, sharing, or use of personal information for targeted advertising. Where required, we will provide the applicable notices and choices.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary according to the information and the purpose for which it is used.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission, electronic storage system, or security measure can guarantee complete security. Protect your account credentials and contact us if you suspect unauthorized account activity.

International Data Transfers

Our service providers, suppliers, fulfillment partners, and other recipients may operate in countries different from your country of residence. Personal information may therefore be processed or stored in jurisdictions with different data-protection laws. Where required, we use appropriate safeguards for international transfers.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Object to or restrict certain processing.
Request a portable copy of certain information.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, sale, or sharing activities.
Appeal certain decisions where applicable.

To submit a privacy request or ask about your applicable choices, contact service@kitandcraft.com. We may need to verify your identity before completing your request.

You can request to stop promotional emails by contacting either email address above or by using an unsubscribe link when one is included in a message. Transactional messages concerning your orders or account may still be sent.

Children's Privacy

Our website is not intended for children who cannot legally make an online purchase without a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technologies, or legal obligations. The revised policy will be posted on this page with an updated effective date. We will provide additional notice where required.

Who Operates Kitandcraft

Brand:
Kitandcraft

Website:
https://kitandcraft.com

Store Operator:
Xileifu Guangzhou E-commerce Co., Ltd.

Legal Entity:
Xileifu Guangzhou E-commerce Co., Ltd.

Unified Social Credit Code:
91440104MAKLXXF59J

Registered Address:
Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

Postal Code:
510000

Customer Service Emails:
service@kitandcraft.com

Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM

For return-related matters, please contact us before sending an item. The registered address above is not a product return address unless our customer service team specifically instructs you otherwise. We will provide the latest applicable return warehouse information. If the phone line is busy, please contact us by email or through the store backend.

Current Return Warehouse Address:

Attn: Returns Dept / RA-55093
Warehouse: Harbor Point Logistics Returns – Unit 12F
6182 Driftwood Ave
Norfolk, VA 23518-3329
United States

Kitandcraft is operated by Xileifu Guangzhou E-commerce Co., Ltd., which manages kitandcraft.com, order processing, customer service, and related e-commerce activities.